At Horizon Tech & Pets, every order is shipped directly from our fulfillment and supplier network, so delivery times and coverage can vary slightly by item. Here's what to expect.
Where We Ship
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and most of the European Union, along with the UAE, Hong Kong, Japan, South Korea, Singapore, Malaysia, and Israel. If your country isn't listed at checkout, we're not yet able to ship there — feel free to contact us and we'll let you know if that changes.
Processing Time
Orders are typically processed within 1-3 business days before they ship. During high-demand periods (holidays, sales), processing may take a little longer.
Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.
Estimated Delivery Times
Because our products ship from a global supplier network, delivery typically takes 2-4 weeks from the ship date, depending on your location and the specific item ordered. Some products may arrive faster; others, especially larger or specialty items, can take a bit longer.
Remote & Rural Areas
Delivery to remote or rural areas (including Alaska, Hawaii, U.S. territories, and similarly remote regions in other countries) is generally available, but may take longer than our standard estimate, and in rare cases a specific item may not be available for delivery to your exact location. If you're ever unsure whether an item can reach you, reach out to us before ordering and we'll do our best to confirm.
Delays
Occasionally, shipments are delayed by customs processing, weather, carrier issues, or high order volume beyond our control. We'll do our best to keep you updated if your order is running behind schedule.
Questions?
If you have any questions about shipping to your specific location, or the status of an order, contact us and we'll be happy to help.